Terms of Conditions
General terms and conditions of business
1) Scope
1.1 These General Terms and Conditions (hereinafter "GTC") of Nhat Ha Thi Nguyen, trading under "Crafty Care" (hereinafter "Seller"), apply to all contracts for the delivery of goods that a consumer (hereinafter "Customer") has with the Seller regarding the goods presented by the seller in his online shop. The inclusion of the customer's own terms and conditions is hereby objected to, unless otherwise agreed. The product range in our online shop is aimed only at consumers.
1.2 These General Terms and Conditions apply accordingly to contracts for the delivery of vouchers, unless expressly stipulated otherwise.
1.3 A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.
2) Conclusion of contract
2.1 The presentation and advertising of the goods in our online shop do not constitute a legally binding contractual offer on our part, but are only a non-binding invitation to the customer to order goods. Due to the technical display options, the ordered goods may differ slightly, within reason, from the goods shown on the Internet; in particular, there may be color differences.
2.2 By clicking the “Buy” button in the last step of the ordering process or by clicking the “Pay now” button when using the “PayPal” payment method, the customer makes a binding offer to conclude a contract to purchase or book the items in the The goods and/or services displayed in the order overview (offer).
2.3 The order is placed in the following steps:
1) Selection of the desired goods
2) Add the goods to the shopping cart by clicking the “Add to cart” buttons
3) Select additional items or view the shopping cart
4) Checking the information in the shopping cart and making changes if necessary
5) Press the “Checkout” button
6) Register in the online shop or express checkout of the payment service “PayPal” (prior registration required in each case) and enter the registration details (email address and password) or enter the contact and delivery address and, if necessary, enter a voucher or discount code
7) Click on the “Continue to shipping” button
8) Re-checking or correcting the respective data entered
9) Selection of shipping method
10) Click on the “Proceed to payment” button
11) Select the payment method and enter the required information
12) Binding dispatch of the order by clicking the “Order with obligation to pay” button or if you choose the payment service “PayPal” by clicking on the “Pay with PayPal” button.
After checking his details and before bindingly submitting the order, the customer can return to the website by pressing the “Back” button in the Internet browser he is using or by clicking on the “Change” button next to the contact details and shipping information where the customer's information is recorded and input errors are corrected or the ordering process is canceled by closing the internet browser.
2.4 We confirm receipt of the order immediately by an automatically generated email. A valid contract is only concluded with the shipping confirmation via email (acceptance).
2.5 We will send the customer the text of the contract (information about the order), our general terms and conditions, including the voucher and discount conditions and the cancellation policy, if relevant, by email. The customer can also view the terms and conditions at any time at https://www.craftycare.de/pages/agb . If the customer has a customer account, the orders will be displayed there. The customer must ensure that the email address you provide to us is correct, that receipt of emails is technically ensured and, in particular, that it is not prevented by SPAM filters.
2.6 The customer can place orders in our online shop as a guest or as a registered user. As a registered user, the customer does not have to provide personal data every time, but can simply log in to the customer account with the email address and the password freely chosen during registration before or as part of an order. Simply by registering, there is no obligation to purchase the goods we offer. The access data for the account must be treated confidentially and may not be passed on to third parties. Information on the processing of data can be found in our data protection regulations, which you can find at the following link http://craftycare.de/pages/datenschutz can be accessed, available.
2.7 The contract is concluded in German.
3) Prices, shipping costs and payment
3.1 A Prices given are total prices. Sales tax is not shown due to small business status in accordance with Section 19 UStG. Any additional delivery and shipping costs that may arise will be stated separately in the respective product description.
When shipping to non-EU countries, your order may incur additional taxes or costs (e.g. customs duties), which are not paid by us or invoiced by us, but are to be paid by you directly to the responsible customs or tax authorities. Please contact the relevant authorities for details.
3.2 The payment option(s) will be communicated to the customer in the seller's online shop. The consumer has the option of paying via PayPal and credit card (Visa, Mastercard, Maestro). The respective terms of use of the payment service apply.
3.3 When paying using a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to PayPal terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - under the terms and conditions for payments without a PayPal account , available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.
4) Delivery and shipping conditions
4.1 Goods are delivered by shipping to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.
4.2 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer will bear the costs for the unsuccessful shipping. This does not apply if the customer effectively exercises his right of withdrawal, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller informs him the service had been announced a reasonable time in advance. If we are unable to deliver a delivery, we will hold the delivery in our warehouse for up to 10 days. In this case, the customer will be left with a message telling the customer where their order is and how they can receive it. If the customer does not contact us within a deadline set by us to arrange delivery, we are entitled to withdraw from the contract. We will refund the purchase price paid as quickly as possible, at the latest within 14 days from the time of the declaration of withdrawal. In such cases, we are entitled to invoice the customer for all shipping costs and other costs resulting from the termination of the contract as damages.
4.3 Unless we have stated otherwise in the product description, delivery will take place within approximately 7 to 12 working days (Monday to Friday). The deadline for delivery begins on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the delivery location, the deadline ends on the next working day.
5) Retention of title
If the seller makes advance payments, he reserves ownership of the delivered goods until the purchase price owed has been paid in full. The customer agrees to use the products exclusively for private purposes. Any industrial or commercial resale of the purchased products is prohibited.
6) Liability for defects (warranty)
6.1 If the purchased item is defective, the provisions of statutory liability for defects apply.
6.2 The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply with this, this will have no impact on his legal or contractual claims for defects.
7) Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
8) Final provisions
8.1 The law of the Federal Republic of Germany applies to contracts between us and the customer, excluding the UN Convention on Contracts for the International Sale of Goods. The legal regulations regarding the restriction of the choice of law and the applicability of mandatory regulations, in particular the state in which the customer as a consumer has his habitual residence, remain unaffected.
8.2 If individual provisions of these General Terms and Conditions are ineffective, void or incomplete, the effectiveness of the remaining provisions remains unaffected. The parties will - if necessary in the appropriate form - replace the ineffective or void provision with such a provision, or fill the gap in the contract with such a provision with which the economic purpose you are pursuing can best be achieved. If the ineffectiveness or invalidity of a provision is based on a measure of performance or time (deadline or date), a legally permissible measure should replace the ineffective or void service or time provision.
9) Limitations of Liability
(1) In the case of slightly negligent breaches of duty, liability is limited to the direct average damage that is foreseeable and typical for the type of goods. This also applies to slightly negligent breaches of duty by the seller's legal representatives or vicarious agents. The seller is not liable for slightly negligent violations of insignificant contractual obligations. However, he is liable for the violation of the customer's essential contractual legal positions. Essential contractual legal positions are those that the contract must grant to the customer based on the content and purpose of the contract. The seller is also liable for the breach of obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the customer can rely.
The above limitations of liability do not affect customer claims arising from guarantees and/or product liability. Furthermore, the limitations of liability do not apply in the event of fraud, breach of essential contractual obligations, physical injury or damage to health attributable to the seller, or loss of life of the customer.
(2) The seller is only liable for its own content on the website of its online shop. To the extent that links enable access to other websites, the seller is not responsible for the external content contained there. He makes the strange contents not own. If the seller becomes aware of illegal content on external websites, he will immediately block access to these pages to the extent that this is technically possible and reasonable.
10) Customs clearance, customs duties and taxes
10.1 In the customs forms for parcels to countries outside the EU, the value of the items contained in the delivery is listed by product type. We reserve the right to provide such information to simplify the process for our customers or due to legal obligations.
10.2 Customs can open parcels for inspection, we have no influence on this.
10.3 Customs or import charges are levied as soon as the parcel has reached the country of delivery.
10.4 Fees for customs clearance shall be borne by the customer.
10.5 We have no influence on the fees and cannot predict their amount.
10.6 Customs regulations vary considerably from country to country. For more information, please contact your local customs authorities.
10.7 The customs authorities of some countries require the importer of goods to provide special proof of identification before a shipment is released. As the importer of the goods, the customer or the recipient of the shipment may be asked to provide an identification number, e.g. national identification number, CPF or tax number.
11) Legal conditions for gift vouchers
11.1 General
(1) The following voucher terms and conditions apply to the purchase and redemption of digital gift vouchers purchased in our online store at www.craftycare.de. The voucher conditions are subject to the law of the Federal Republic of Germany.
(2) Unless otherwise specified, the General Terms and Conditions (GTC) of Nhat Ha Thi Nguyen (sole trader) apply in addition to the voucher conditions.
In particular, the customer is entitled to the right of revocation in accordance with the revocation instructions. In the event of timely revocation, the voucher balance will be refunded using the same means of payment that the customer used for the original transaction. A return or exchange is no longer possible after the revocation period has expired.
(3) In the event of loss, theft or data loss after purchase of the gift voucher, there is no claim against Nhat Ha Thi Nguyen for replacement or issue of a new gift voucher. This risk is borne by the holder of the gift voucher.
11.2 Purchase of the gift voucher
(1) The gift vouchers can be purchased in the online store at www.craftycare.de. Digital gift vouchers are available with the following credit balances: €20, €25, €30, €50, €75 and €100. Deviating from this, the amount cannot be freely selected.
(2) After ordering, the customer will receive the digital gift voucher by e-mail to the e-mail address specified by him in the
11.3 Redemption of the gift voucher
(1) Gift vouchers can only be redeemed in the online store at www.craftycare.de and are valid for the entire product range offered.
(2) The voucher can be redeemed by entering the voucher code in the “Discount code or voucher” field during the ordering process.
(3) There is no minimum order value. The voucher can be used until the credit has been used up completely. The voucher is valid for three years from the date of the order.
(4) Several gift vouchers can be redeemed with one order. To do this, the codes are entered one after the other in the “Discount code or voucher” field. The gift vouchers can be combined with a discount code. The respective discount conditions apply to the redemption of the discount code.
(5) If the credit balance of the gift voucher is not sufficient for the order, the purchase can be completed with another payment method available in accordance with the GTC.
(6) Subsequent redemption of the gift voucher for orders already placed is not possible.
(7) The gift voucher is redeemed for goods. A cash payment of the voucher credit or transfer to another gift voucher is not possible. Likewise, no interest will be paid on the voucher credit.
(8) In the case of exclusive payment with a gift voucher credit, in the event of the return of an item or the entire order, the amount paid will be refunded.
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